DESCRIPTION
Administrative professionals have a unique role in the everyday operations of a company. As an administrator, others will look to you for support. To be successful as an administrative professional you don’t just need excellent management skills for handling multiple tasks and meeting deadlines, but the more subtle arts of leadership.
This training course will enhance your admin skills and enable you Cope with greater responsibility by addressing the organizational challenges. It will also help you to influence and benefit those around you with your enthusiasm and personal example, with your clarity and vision and with your clear, confident and considerate communication. No matter what your job description, with honed administration skills, you can definitely ‘do more, be more and achieve more for yourself and your company..
PROGRAMME OBJECTIVES
Discover practical tools and techniques that will help you manage your workload and relationships more successfully and improve productivity
Explore strategies to reduce conflict and learn to deal effectively with difficult situations and people
Provide a high level of administrative support by enhancing your ability to manage change, plan and coordinate workflow, and build an effective team
By the end of this training course participants will be able to:
- Understand how your role as Executive Secretary, PA, Administrator or Office Manager contributes to organizational success
- Build an effective work team
- Plan and coordinate workflow and productivity
- Become a change champion and manage change effectively
- Interact with people in ways which reinforce positive working relationships
- Manage personal emotions and stress
- Manage conflict, difficult situations and people, with ease
- Deliver presentations to small groups with maximum effect
- Recruit, select and induct new staff who will work effectively with your team
WHO SHOULD ATTEND
This course is suitable for a wide range of professionals but will greatly benefit:
- Office Managers
- Coordinators
- Supervisors
- Team Leaders
- Secretaries and PA’s
- Project Managers
- New leaders
- Senior Administrators
- Organisation Reps
- Managerial Assistants
Event Location
- Pretoria, South Africa
- +2779 369 6671