Introduction
The changing nature in the Operating environment and pressure for results means more responsibilities for the Secretary, Personal Assistant and administrative officials, in addition to their traditional roles. This training is designed to prepare those working in or managing a busy office environment and are responsible for a wide range of activities. Their responsibilities include determining policy, setting targets and budgets, employing and controlling staff and ensuring that the highest level of service is provided to customers and other departments within the organization.
This course is intended to develop the interpersonal and professional skills required by office administrators and personal assistants. The course shows you how to plan and organize efficiently, develop confident office organization skills and proactively contribute to the successful achievement of the organization’s goals Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully.
Course Objectives
After completing this course, you should be competent in the below skills:
- Liaising with team office staff members and line managers
- Creating opportunities for your personal development and
- accepting the challenges when they arise
- Managing yourself, your subordinates and your boss more effectively
- Developing the managerial aspects of your role Improving your
- confidence, assertiveness and communication skills
- Developing key planning tools to become more effective and
- productive in your role
- Managing the stress and pressure in an increasingly challenging
- environment
- Develop the life skill of financial management and use financial processes in management decision making.
- Linking individual performance to overall performance
- Effectively delegate office work
Target Audience
This effective course is designed primarily for office managers, executive management, executive secretaries, administrators, private Secretaries, executive secretaries to directors and executives, and personal assistants seeking to improve their skills and knowledge of administration and management; senior secretaries aiming for promotion to office management positions.
Event Location
- Pretoria, South Africa
- +2779 369 6671